Let’s talk   1300 204 643
RUSSELL HEALTHCARE
HELP US DO BETTER

Your experience
matters.

A compliment, a suggestion or something that needs to change — we want to hear it.

Share feedback or make a complaint

Tell us what happened and what you would like to change. You can ask a trusted person or advocate to help, or submit anonymously. Without contact details, we cannot ask follow-up questions or provide you with an individual response.

Fields are required unless marked optional.

Feedback and complaint details
Tell us about your experience

Share only what is needed to explain your concern. Do not include NDIS numbers, full plans, diagnoses, clinical records or identity documents. If you choose anonymity, leave out details that identify you. We can discuss a secure way to share supporting information if needed.

RHC uses this information to review and respond to your feedback or complaint. Our website host and email delivery provider process it to pass it to our team. Only share another person’s information where necessary and appropriate. Privacy & your information.

What happens next?

Our team will review what you have shared. If you provide contact details and request contact, we will use your preferred method to discuss your concern, any further information needed and next steps. You can use the independent complaint options below at any stage.

Prefer to speak with someone? Call 1300 204 643.

Independent complaint options

You can contact the NDIS Quality and Safeguards Commission about concerns with NDIS supports or services. Visit its official website for current contact details and complaint guidance.

NDIS Commission

Find independent advocacy information.

Call 1300 204 643Enquire about support