Be clear about what you want next.
Think about what is working and what you would like to change. If you feel comfortable, raise this with your current provider. A trusted person or coordinator can help you have the conversation.
CHANGING PROVIDERS
A fresh start.
On your terms.
Your needs and preferences can change. Here are useful steps to consider when exploring a different support provider.
Read your current service agreement.
Check notice periods, cancellation terms and any outstanding payments. Ask for clarification before agreeing on an end date.
Confirm your next support before finishing up.
Discuss availability with the new provider and plan dates to reduce gaps. Tell your coordinator or plan manager, if you have one. Confirm any provider relationships or bookings that need updating in your NDIS portal.
Ask for a written service agreement that sets out what you have agreed with your new provider.
Official guidance: NDIS: how to change providers. Reviewed 29 September 2026.
Considering Russell Healthcare?
Tell us what you are looking for and your ideal timing. We’ll discuss suitability and current capacity before you make a decision.
Talk about a changeYOUR NEXT CHAPTER
Good support starts
with a conversation.
Tell us what matters to you. Let’s find your way forward, together.