Tell us what matters
Share the routines, interests, cultural preferences and communication needs that help you feel comfortable. Tell us what you want to do independently and where you would like assistance.
THIS IS RUSSELL HEALTHCARE
Care starts with
understanding you.
A community-minded team with a simple belief: better support begins with listening.
People first.
Always.
Russell Healthcare provides disability and home care support, with a focus on the person behind every plan.
We believe in care that respects your choices, values your background and makes room for the things that matter to you. Our role is to listen, understand and work alongside you and your support network.
Based in Brisbane and the Gold Coast, our team can talk with you about services and availability in your area.
Meet your next support teamYOUR PREFERENCES, IN PRACTICE
Listening is where
we begin.
Discuss the fit together
We’ll talk through the support you are seeking, your location and preferred times, and check whether our services and current availability match your needs. Before you decide, we’ll explain the proposed arrangements and costs.
Choose who is involved
You can include a family member, carer, advocate, coordinator or another person you trust. Tell us who you want involved, what you are comfortable sharing and how you would like us to communicate with you.
Your preferences can change. Talk with us about what is working, what you would like to do differently or any concerns about your support.
Share feedback or raise a concernTHE PEOPLE SUPPORTING YOU
Get to know
your support team.
Ask us who would be involved in your support, what their role covers and which skills or credentials are relevant to your needs. Discuss the worker preferences that matter to you as we explore a suitable match.
Talk with our teamA personal introduction
Knowing who you are speaking with matters. You can ask about a team member’s responsibilities and how they would work with you and the people you choose to involve.
WHAT GUIDES US
Values you can feel.
Compassion
Listening with empathy and taking time to understand your experience.
Dignity & respect
Honouring your identity, privacy, culture and personal choices.
Integrity
Being clear about what we can do and following through on our commitments.
Relationships
Working with you and the people you choose to involve.
Quality
Reflecting on our work and welcoming feedback to improve support.
Possibility
Looking for practical ways to support your independence and participation.
YOUR NEXT CHAPTER
Good support starts
with a conversation.
Tell us what matters to you. Let’s find your way forward, together.